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TDECU On-Line Bill Pay FAQs | Enrollment FAQs | Payment FAQs | Bill FAQs


TDECU On-Line Bill Pay FAQs


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What is TDECU On-Line Bill Pay?

TDECU On-Line Bill Pay lets you pay your bills online through Texas Dow Employees Credit Union. You can pay anyone in the United States that you would normally pay by check or automatic debit, even if you do not receive bills from the company or person you want to pay.

Quick Facts about TDECU On-Line Bill Pay

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How does TDECU On-Line Bill Pay work?

To pay your bills online, simply add the companies and people you want to pay. We use this information to make the payments for your bills.

After you add your bills, you can go to the Payment Center. The Pay Bills section lists all of the bills you've added in TDECU On-Line Bill Pay. To pay a bill, enter a payment amount and the date when you want the company or person to receive your payment. You can also select this date from the calendar.

Tip: When you enter an amount, TDECU On-Line Bill Pay automatically displays the earliest date the biller will receive the payment. You can accept this date or change it.

You can pay as many bills as you want at the same time from the Payment Center.

After you pay a bill, it may move to either the Pending Payments section or the Recent Payments section of the Payment Center.

You can also find a list of the pending and recent payments for a particular biller in the Payment Assistant.

If you can't find a payment in the Recent Payments section, go to Bill History, which shows all of the bills you paid in the past 24 months, including electronic bills and the bills that you pay automatically.

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How secure is my bill payment and personal information?

TDECU On-Line Bill Pay uses several methods to ensure that your information is secure.

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Which browsers should I use to access TDECU On-Line Bill Pay?

We support the latest versions of these browsers:

While other browsers may work with TDECU On-Line Bill Pay, these browsers provide the highest level of security and functionality.

We also recommend that you enable JavaScript in your browser. JavaScript is required for certain TDECU On-Line Bill Pay features to function properly.

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How do I change my browser?

You can download a browser from the following websites:

When the download is complete, follow the instructions to install the browser. After it is installed, you may want to select it as your default browser.

Note: Several browsers have options to receive automatic updates. In that case, you won't need to update your browser.

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Can I use assistive technology to access TDECU On-Line Bill Pay?

Yes, we've incorporated several enhancements based on priorities one and two of the World Wide Web Consortium's Web Content Accessibility Guidelines. These enhancements aim to make TDECU On-Line Bill Pay more accessible to assistive technology users.

Tips for Screen Reader Users

The following features may help you navigate TDECU On-Line Bill Pay more easily:

Accessing the Payment Assistant

The Payment Assistant is a dynamic layer that provides payment-related information and links to certain features. The Payment Assistant and some of the application frames accessed from it use a presentation that may not be available to screen readers and other assistive technology tools at this time. However, you can access the same information and tasks on alternate application pages using the following table.

To perform this task ... You can ...
Review pending and recent payments Go to the Payment Center or Bill History.
Enter the pay date Type the date in the format mm/dd/yyyy.
Update biller information Go to Manage My Bills and select a biller.
Review electronic bills that are currently due Go to the Bill Summary by clicking on the bill due icon on the Payment Center.
Sign up for electronic bills Go to Manage My Bills and select a biller.
Stop receiving paper bills Go to the Bill Summary and select the option to stop your paper bills.
Set up automatic payments Go to Manage My Bills and select a biller.

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What are Terms & Conditions?

The Terms & Conditions are a complete and exclusive statement of the agreement between you and Texas Dow Employees Credit Union regarding your TDECU On-Line Bill Pay service. The Terms & Conditions document contains information about authorization, liability, and limitation issues when using TDECU On-Line Bill Pay. In the event of a dispute regarding TDECU On-Line Bill Pay, you agree to resolve the dispute by looking to the Terms & Conditions document.

The Terms & Conditions document provides details about the following items:

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